Life as a mostly stay-at-home mom with some part-time working on the side is pretty mundane for the most part. I pack lunches. I grocery shop. I do laundry. I wash dishes. I clean toilets. And then I get my 3-4 hours per day where I feel like a competent, knowledgeable human being. Honestly, I love it. It's the best of both worlds with my two dream jobs which occasionally compete with each other.
But sometimes, the mundane has small excitement.
I was at Costco this week picking up a few items (yes, I mean "a few" in the Costco sense. Six to be exact!) and had an interesting encounter. A man came up to me and said, "Excuse me, where can I take this one?" *tugs my bag gently*
His actual reference was to locating the red plastic bags used for meat/seafood. In truth, I myself had been darting my eyes around looking for them just minutes prior. So I pointed my finger in the direction of where they were. He saw them, his face lit up, and then he went on a mild sprint to get them and return back to where I can only assume his cart was.
I forgot to take a picture of the meat in my cart, but here is a representative pack of meat in a plastic bag, similar to the one the man was asking for. | |
Now I'm not going to lie. There were a few seconds there where my brain was actually wondering if he was politely asking if he could take the ribs I had just chosen and bagged for myself. Or if he was asking me where he could find the ribs. (I was standing right next to them). English was not his first language and with the way he had phrased his question, it could have been misunderstood in a few ways.
His use of the word "take" was not the most appropriate. "Find" would have been the ideal word choice for his request. "Take" is the word which led my brain to wonder if he wanted something I had which was more valuable than a plastic bag. He also tugged at my plastic bag which made me wonder if he wanted my actual item/the bag with my item in it.
Our encounter was actually cute. When I think back on the way he approached, his mannerisms, his voice, it brings a smile to my face. On the contrary, I can see how someone without an understanding for language and patience for differences could have been annoyed or even angered at this situation due to a misunderstanding if his or her brain led them to the possible conclusions I listed above.
I've always believed the primary purpose of communication is to be understood. I still believe that. Through all the language barriers, nonverbal gestures and reading body language can communicate a lot in itself. However, the piece often overlooked is the bias the person receiving the communication adds to the situation. If I had an issue with someone touching my things or reaching into my shopping cart, I could have gotten very defensive very quickly without meaning to. If someone is triggered by grammatical errors in speech, an initial response might be one of shutting down or getting angry.
The more you know, the better you can be. Never stop striving to know.
No comments:
Post a Comment