Monday, November 8, 2021

Punished for Promptness

I’ve been someone who likes to get things done on time. My English teacher during my junior year of high school had a wonderful system where if we turned in our essays before the due date, we would earn five extra points because it allowed her to spread out her grading instead of receiving and grading 30 papers all at once.  You bet I capitalized on those bonus five points every time. I didn’t always write phenomenal papers, but those five points occasionally meant the difference between a B and an A. 

However, there've been three distinct times in my life when being prompt did not work in my favor. 

1. When I was in high school, we wrote essays for orchestra. Each year we got assigned our orchestra essay in the beginning of the year, and each year, most people would wait until about April to actually write them and turn them in before they were due. In April. The first year, that's kind of what I did. I was a freshman and I didn't really know what I was doing my entire freshman year. Sophomore year, I knew better. I planned the concert I'd attend and would write about and had everything done early. On the first day the teacher was accepting essays, I turned mine in. There was no special recognition or anything for being the first, and that's okay because I didn't expect anything. I was simply glad it was completed.

About a week later, my teacher had some candy and she randomly made the announcement that if anyone turned in their orchestra essay, they'd receive a piece. Nobody had their essay ready right at that moment, but I'd already handed mine in, and I did not receive a complimentary piece of candy for having already turned it in. I didn’t care about the candy. It was never about the candy. But why make a random statement a week later AND forget about the essay which had already been turned in? Maybe she didn't want to single me out. But if you're going to offer candy aren't you trying to single someone out?

2. Years later when I was at a conference, the director emailed about sending him rooming requests for the hotel. I sent him a reply with my roommate request that very same day. I never received a confirmation email from him saying he'd received my email, but confirmation emails get lost these days. So, fine. I didn't think about sending a follow up one to see if he'd received it because he was a busy person with lots to do. 

At the conference, I saw my room assignment and it was not rooming with the person I had requested. I didn't complain about it or tell anyone, but my friend and I knew something went wrong and it wasn't on our end. 

3. I purchased an item from a newly launched website to support a business. I received my item and was generally pleased with it. After a few months, I noticed the prices had lowered. Now these weren't temporarily lower prices. These were permanently lowered prices as far as I could see on the store's website. Including the special promo discounts which were still valid, I could have saved over $20 had I been lazier about supporting this business. That's a huge disappointment from a customer perspective because my fervent support upon the initial launch meant I paid more money. Shouldn't it be the other way around? 

It's a shame because I was going to buy more products, but after this happened, I haven't because I don't feel valued as a customer. My early loyalty was actually penalized. 

**

My memory is probably better than most to remember these seemingly minute details about life, but even the "insignificant" events shape me to be who I am today. Have these affected my perception of being prompt and timely? In some ways, yes, they have.

2 comments:

  1. I like being prompt in e-mails but only because I know I'll forget if I don't reply asap! #teampromptandtimely

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    1. That is so true! Also, "It's not nagging. I'm just asking you to do it now because I know if I don't, you're going to forget that I asked and never do it." XDXD

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